Frequently Asked Questions
No. You’re welcome to book directly for a skin check or spot check anytime by phone or online.
We take the time to check your skin thoroughly from head to toe. A dermatoscope (a small magnifying light) helps us see beneath the surface to assess spots more accurately. If we find anything concerning, we’ll talk you through what it means and the next steps.
Most appointments take around 20-30 minutes. If you have many moles or a complex history, it may take a little longer—we’ll always move at a pace that feels comfortable for you.
Anything comfortable and easy to remove. If possible, please avoid makeup, fake tan, or nail polish, so we can see your skin clearly.
Usually, yes. If something needs testing, we can often arrange the biopsy during the same visit so you don’t need to return unnecessarily.
Most medical services and procedures attract a Medicare rebate. Our reception team can give you an estimate of your out-of-pocket cost at the time of booking.
Yes. We’re very comfortable seeing children and teens for mole checks or spots of concern, and we take extra care to make the experience relaxed and reassuring.
It depends on your risk. As a general guide:
- Low risk: every 1–2 years
- Moderate risk: yearly
- High risk: every 6–12 months
We’ll help you understand your personal risk level at your first visit.
We’ll contact you directly—usually by phone or SMS—as soon as your results are available. If anything is urgent or needs quick follow-up, we’ll prioritise it.
Parking & Access
We want your visit to be as easy and stress-free as possible.
You’ll find allocated parking in the B2 basement level, clearly marked with signs for “Flow Health”.
The entrance is off Riverwalk Avenue, and there’s lift access straight up to the clinic.
You’re welcome to arrive a few minutes early—parking is usually straightforward.
What’s your risk?
Keeping an Eye on Your Skin: The SCCA SCAN Method
Your skin is always changing, and most of those changes are completely normal. But sometimes a spot appears that’s worth having checked. The Skin Cancer College Australasia (SCCA) uses the SCAN acronym to help you know what to look for at home.
S C A N
S – Sore
A spot that just isn’t healing, or keeps bleeding, itching, stinging, or crusting.
C – Changing
Anything that is new, growing, darkening, lightening, or starting to look different over time.
A – Abnormal
A mole or mark that looks unusual compared to the others on your skin, with a strange edge or colour, or simply doesn’t feel “right” to you.
N – New
A fresh spot that has appeared recently — particularly if you’re over 40 or spend a lot of time in the sun.
If you notice any of these signs, it doesn’t mean something is serious—but it does mean it’s worth booking a skin check. SCAN is a great guide, but it’s not a diagnosis. We’re here to help you feel confident and informed.